Shipping policy

Order Processing

All in-stock orders are processed within 1–3 business days (excluding weekends and public holidays).

Once your order has been processed and dispatched, you will receive a confirmation email with tracking details.

Please ensure your shipping address is correct at checkout. If you need to update your shipping details for a pre-order, please contact us as soon as possible. We cannot guarantee changes can be made once an order has been processed or dispatched.

Pre-Orders

From time to time, selected Asara Intimates products may be available for pre-order before they are ready for dispatch.

Pre-order items are charged in full at the time of purchase. The estimated dispatch timeframe will be displayed on the relevant product page at the time you place your order.

For our initial pre-order release, estimated dispatch is mid-December 2026.

Please note that pre-order dispatch dates are estimates only. As our pieces are produced prior to fulfilment, production, freight or other circumstances outside our reasonable control may cause delays. If there is a significant change to the estimated dispatch timeframe, we will contact you using the email address provided with your order and provide an updated estimate.

Once your pre-order has been dispatched, you will receive a shipping confirmation email with tracking details. The delivery timeframes set out below apply from the date of dispatch, not from the date your pre-order is placed.

If you wish to cancel a pre-order before it has been dispatched, please contact us at hello@asara.shop as soon as possible. Any rights you may have under the Australian Consumer Law continue to apply.

Shipping Rates and Delivery Estimates

Shipping costs are calculated at checkout based on your location and selected shipping method.

Estimated delivery timeframes:

Australia Standard Shipping: 3–7 business days
Australia Express Shipping: 1–3 business days

Delivery timeframes are estimates only and may vary due to carrier delays or circumstances outside our control.

International Shipping

We do not currently offer international shipping.

If you're outside Australia and would like to shop Asara Intimates, please contact us at hello@asara.shop. We'd love to know where there is international interest as we consider expanding our shipping destinations in the future.

Tracking Your Order

Once your order has been dispatched, you will receive a tracking number via email.

Please allow up to 24–48 hours for tracking information to update.

Lost, Delayed or Damaged Parcels

Once your order has been handed to the shipping carrier, delivery may be affected by circumstances outside Asara Intimates' control.

If your parcel appears lost or significantly delayed, please contact the shipping carrier using your tracking number. You can also contact us at hello@asara.shop if you require assistance.

If your item arrives damaged, please contact us at hello@asara.shop within 7 days of delivery with your order number and clear photos so we can assess the issue. Nothing in this policy excludes or limits any rights you may have under the Australian Consumer Law.

Incorrect Shipping Details

Please ensure your shipping details are correct when placing your order.

If you notice an error, contact us at hello@asara.shop as soon as possible. We cannot guarantee that an address can be changed after an order has been processed or dispatched.

If an order is returned to us because an incorrect or incomplete address was provided, additional shipping charges may apply to resend the order.

Contact

For any shipping or pre-order enquiries, please contact: hello@asara.shop